FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR 100% BUYER GUARANTEE?
Here at School Shark, the biggest thing we strive for from our customers is TRUST. Because of this, we created the 100% buyer guarantee. What this means is that if you purchase a book, we guarantee you get your book or your money back!
HOW DO I LIST A BOOK?
Simple! Click on our menu in the top right corner on mobile, or click sell on desktop. Then follow the instructions!
HOW DO I KNOW WHEN MY BOOK SELLS?
Through the info you send us with your listing, we will contact you via email and/or phone to let you know that your book sold. The email will instruct you with a delivery deadline and instructions for delivery. Don't worry, it's super easy!
I DELIVERED MY BOOK... I WANT MY MONEY!
Congrats on your sale! Once you deliver your book we send a notification to the buyer that their book is ready for pickup, along with a dispute deadline. This gives them a set amount of time to either confirm or deny that they have received their book. Once they confirm, we release your funds!
HOW DO I BUY A BOOK?
Easy! Simply click on the menu in the top right corner on mobile, or click Buy, on desktop. Search through our collection of fields of study and click on the one you are looking for. Once there, scroll through to find your book or click search. Once you find your book click Buy Now. Proceed to create an account with us and pay via Paypal, Venmo, or your credit card, then you're done!
I BOUGHT A BOOK, NOW WHAT? WHEN DO I GET IT?
Once you purchase a book from our site, we will notify the seller immediately with instructions and a deadline to deliver the book to you. Once they deliver the book to you, they will send a confirmation to us and we will notify you with pickup instructions!
I BOUGHT A BOOK, BUT NEVER GOT IT... I WANT MY MONEY BACK!
No worries, we've got you covered! Because the purchase went through our site, we are in control of your funds. This means that we do not release your funds to the seller until they deliver your book! Because of this, if they fail to deliver your book on time, we have the power to refund you your money!
If there is an issue with the delivery of your book or condition, please email email@example.com
ANY ADDITIONAL QUESTIONS? EMAIL US AT firstname.lastname@example.org
Here at School Shark we work hard to make sure all of our listings are up to date and ready for you to buy to get you the best deal possible. Take advantage of that!
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