FAQ/HOW TO SHIP

FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR 100% BUYER GUARANTEE? 
Here at School Shark, the biggest thing we strive for from our customers is TRUST. Because of this, we created the 100% buyer guarantee. What this means is that if you purchase a book, we guarantee you get your book or your money back!
HOW DO I LIST A BOOK?
Simple! Click on our menu in the top right corner on mobile, or click sell on desktop. Then follow the instructions!

 

HOW DO I KNOW WHEN MY BOOK SELLS?

Through the info you send us with your listing, we will contact you via email and/or phone to let you know that your book sold. The email will instruct you with a delivery deadline and instructions for delivery. Don't worry, it's super easy!

 

I DELIVERED MY BOOK... I WANT MY MONEY!

Congrats on your sale! Once you deliver your book we send a notification to the buyer that their book is ready for pickup, along with a dispute deadline. This gives them a set amount of time to either confirm or deny that they have received their book. Once they confirm, we release your funds!

 

HOW DO I BUY A BOOK?

Easy! Simply click on the menu in the top right corner on mobile, or click Buy, on desktop. Search through our collection of fields of study and click on the one you are looking for. Once there, scroll through to find your book or click search. Once you find your book click Buy Now. Proceed to create an account with us and pay via Paypal, Venmo, or your credit card, then you're done!

 

I BOUGHT A BOOK, NOW WHAT? WHEN DO I GET IT?

Once you purchase a book from our site, we will notify the seller immediately with instructions and a deadline to deliver the book to you. Once they deliver the book to you, they will send a confirmation to us and we will notify you with pickup instructions!

 

I BOUGHT A BOOK, BUT NEVER GOT IT... I WANT MY MONEY BACK!

No worries, we've got you covered! Because the purchase went through our site, we are in control of your funds. This means that we do not release your funds to the seller until they deliver your book! Because of this, if they fail to deliver your book on time, we have the power to refund you your money!

 

WHAT DON"T YOU COVER?

If you purchase your book and it is the incorrect book, we cannot refund you. It is the responsibility of the buyer to make sure that they are buying the correct book beforehand! Check with your classes official book list to make sure that the book you are buying is the one that you need for the class.

DISPUTES

If there is an issue with the delivery of your book or it's condition, please email schoolsharkllc@gmail.com 

 

HOW TO SHIP

Preparing Packages

Careful preparation of your package helps to ensure safe delivery.

The Box

Choose a box with enough room for cushioning material around the contents. Sturdy paperboard or corrugated fiberboard boxes are best for weights up to 10 pounds. If you are reusing a box, totally remove or obliterate all previous labels and markings with heavy black marker.

Where to Find Boxes

You can purchase boxes and tubes of various sizes at most Post Offices. Select Priority Mail Express and Priority Mail boxes are available free at the Post Office for items sent using either of these services. While you are not required to use the free packaging for these services, you must use the USPS-produced address label provided by the Post Office for Priority Mail Express. To order Priority Mail Express or Priority Mail boxes at no extra charge, call 1·800·222·1811 or visit www.usps.com/store.

Cushioning

Place the cushioning all around your item or items. You can use newspaper, “foam peanuts,” or shredded paper. Close and shake the box to see if you have enough cushioning. If you hear items shifting, add more cushioning.

Placing an extra address label with the delivery and return addresses inside the package will ensure that the item can be delivered in case the outside label becomes damaged or falls off.

ANY ADDITIONAL QUESTIONS? EMAIL US AT schoolsharkllc@gmail.com